Terms of Service

ClovrDealr provides Taylor, an AI assistant that engages your sales leads over text message — answering questions, qualifying buyers, capturing trade-ins, following up, and booking appointments — together with a dashboard to monitor and manage those conversations and your team’s handoffs. The Clovr sales-coaching platform provides real-time coaching and post-call analytics for recorded sales calls.

You must be a business authorized to message the leads you connect, and you are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity under your account.

You will use our services only for lawful purposes and in compliance with all applicable laws and rules, including the TCPA, CAN-SPAM, CASL, CTIA messaging principles, 10DLC registration requirements, and applicable carrier rules. You will not use Taylor to send unlawful, deceptive, harassing, or unsolicited messages.

• Obtain and maintain the consent required to text each lead (CASL express consent for Canadian recipients; TCPA prior express consent for U.S. recipients)
• Honor opt-out requests and applicable do-not-call / do-not-contact lists
• Keep the inventory, pricing, and vehicle information you provide accurate and up to date
• Maintain human oversight of Taylor’s conversations and step in when appropriate

Final pricing, financing terms, and vehicle availability must always be confirmed by your team. Taylor’s messages are not a binding offer.

You are responsible for obtaining all consents and providing all notices required by applicable law before recording, transcribing, or analyzing any call through Clovr. You agree to use the service in compliance with applicable recording and privacy laws.

Taylor produces automated responses and may occasionally be inaccurate, incomplete, or out of date. Taylor does not provide legal, financial, tax, or investment advice. You are responsible for reviewing and standing behind the messages sent from your account.

Paid plans are billed per the order or plan you select, in advance and non-refundable except as required by law. You are responsible for applicable taxes. We may change pricing on renewal with reasonable notice. Messaging carrier fees are billed as incurred.

Clovr owns and retains all rights in the ClovrDealr platform, the Clovr sales-coaching platform, and the underlying software, models, and brand. You retain ownership of your data and content, and grant Clovr the rights needed to operate and improve the service and to provide it on your behalf.

Our handling of personal information is described in our Privacy Policy, and our security practices and compliance documents are available in our Trust Center. A Data Processing Addendum is available for customers who require one.

Our services connect to third-party services you choose, such as your lead sources, inventory feed, and telephony providers. Your use of those services is governed by their own terms, and Clovr is not responsible for them.

The services are provided “as is” and “as available.” To the fullest extent permitted by law, Clovr disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant any particular sales, lead, or conversion result.

To the fullest extent permitted by law, Clovr will not be liable for any indirect, incidental, special, consequential, or exemplary damages, and Clovr’s total aggregate liability for any claim will not exceed the fees you paid to Clovr in the twelve (12) months before the event giving rise to the claim.

You will defend, indemnify, and hold Clovr harmless from claims, damages, and costs arising out of your use of the service, your messaging practices and consent, the content or accuracy of the information you provide, and your breach of these Terms.

Either party may terminate as set out in the applicable order or plan. On termination, your right to use the service ends and we will make your data available for export for a limited period before deletion, subject to legal retention requirements.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You and Clovr submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada, and agree that disputes will be resolved on an individual basis.

We may update these Terms from time to time; your continued use after changes take effect constitutes acceptance.

Clovr — Toronto, Ontario, Canada. Questions about these Terms: legal@useclovr.ai.